Customer Service Interview Questions and Answers

Customer Service vorstellungsgesprch Questions and AnswersCustomer Service Interview Questions and AnswersAre you einstellungsgesprching for a job in customer service? The questions youll be asked depend on therole youre bewerbungsinterviewing for, but there are some frequently asked questions youll most likely be expected to answer. Read on to learn more about the questions you might be asked during an interview for a customer service representative job. In addition, youll also find tips below on how to prepare for an interview, as well as a list of specific interview questions. Practice answering these questions, so youll feel more comfortable and confident during your interview. Types of Customer Service Interview Questions Customer service interviews may include a number of different question types. Many will becommon interview questionsyou might be asked for any job, such as questions about your employment history, your educational background, your skills and qualifications for the job, and your goals for the future. You may also be askedquestions about you personally, including questions about your personality and work style. These typically arent yes or no type questions and often require a little thought. Some of your interview questions will also be behavioral.Behavioral interview questionsask you to explain how you dealt with past experiences on the job. In addition, youll probably be askedsituational interview questions. These are similar to behavioral interview questions, in that they ask you about different work experiences. However, situational interview questions are about how you would handle a future situation related to your job in customer service. Finally, you might be asked questions about yourwork scheduleand yourflexibility. Many customer service representative jobs have schedules that include nights and other irregular hours, so an employer may want to know if you are able to work a variety of shifts. Examples of Personal Intervie w Questions The hiring manager will want to know how youre qualified for the job, why youre a strong candidate, and whether you have thecustomer service skill setthe employer is seeking. 058 Watch Now How to Answer 3 Common Customer Service Interview Questions Here are examples of some of these types of questions. What qualifications do you have that make you suitable for this punkt?How do you achieve your goals and objectives?Are you a team player?Do you prefer to work alone or with others?Why should we hire you?Why do you want to work here?What do you do when you dont know the answer to a question?What made you want to be a customer service representative? Questions About Customer Service Even though jobs in customer service vary, there are basic principles of good customer service that are important for every employee to follow. One way to find out what the employer is seeking in qualified candidates is to research the companys mission statement and website. Youll find ind icators of whats expected. Also, be prepared to share why you want to work in a customer service role, both in general, and specifically withthis company. What is customer service?What is good customer service?Why do want to work in customer service?What are the top three qualities everyone who works in customer service must have to succeed?What have you done to be a better customer service representative? Behavioral Interview Questions When youre answeringbehavioral interview questions, be prepared to share real examples of how you handled a situation. The interviewer is interested in learning how you responded in specific circumstances to get insight into how you would handle a similar situation if you were to be hired. Explain a time when you assisted in resolving a dispute between others.Tell me about a time that you helped resolve a particularly difficult customer issue.Talk to me about a time when you were unable to help the customer with their problem what was the issue and how did you handle the situation?Give an example of a time that you changed a customers emotions from frustration to joy.Tell me about problems with the products or services you previously supported? How did you deal with these issues? What have you done at your current company to increase revenues, reduce costs, or save time? Situational Interview Questions Asituational interviewis similar to a behavioral interview. The hiring manager will ask how you would handle issues that might arise on the job. How you answer will be an indicator of how good a fit you will be for the job. The customer is saying youre taking too long to solve the issue what do you do?The customer is pointing out a well-known problem with your product what do you do?What should you do if a customer asks a question you dont know the answer to?How would you handle an angry customer?What would you do if the customer is wrong? Questions About the Company The hiring manager expects you to have done your h omework. To prepare for questions about what you know about the company and its products and services, take the time to carefully research itahead of time. What do you know about this company?Why would you be a good fit for our company?What do you know about our products and services?Have you tried our product/service and what do you think of it? Questions About the Work Schedule Many customer service jobs require employees who are available to work a flexible schedule. If its not a 9 - 5 job, you will be asked about your availability to work evenings, weekends, and holidays. Be prepared to share your availability with the hiring manager, keeping in mind that the more flexible you are, the better your chances of getting a job offer. Can you work aflexible schedule?Are you available weekends and holidays?Are there any reasons why you cant work your assigned hours regularly?Would you be available to work additional shifts?What type of schedule are you looking to work? Preparing for a Customer Service Representative Interview To prepare for yourinterview, make sure you know therequirements of the job. Look back at your resume and list any experiences you have had that demonstrate your ability to meet those requirements. This will be especially helpful with behavioral and situational interview questions. As mentioned above, while you prepare for your interview its vital to do someresearch on the companyyou are interviewing with. Make sure you have a sense of their mission, their products, the population they work with, and thecompany culture.